AdvantechCare Service Packages

Technology Update Success Story

 


Technology Update Service keeps your investment at peak performance and efficiency with a cost-effective benefit

Introduction :

Last year, as part of an ongoing effort to provide complete services to meet customer needs, Advantech introduced its Technology Update Service, which effectively helps customers maintain their swap pool inventories. Recently, more and more customers are enjoying the benefits.

Even with reliable technology, high usage still translates into occasional equipment breakdown. That’s why companies commonly set up swap pools as a supply chain strategy. One famous global enterprise did so a short time ago. Now it can quickly provide new or equivalent-to-new products to its end customers, replacing damaged or failed products which have been returned. And it is critical for this company to keep sufficient spare equipment on hand that can be shipped out immediately.

Customer Needs :

The company set up swap pools between Advantech and its end customers in case of DOA or product failure. Maintaining a swap pool not only facilitates matters for the end customer, but also streamlines company costs. The company enjoys full support, including unit refurbishment to the latest product revision and specifications, which help them effectively manage the swap pool.

Solution :

Advantech Technology Update Service is a customized supply chain service that offers refurbish, upgrade, and revision control services that can satisfy different varieties of customer requirements.

Advantech full Technology Update Services:

Unit troubleshooting and repairing
Replacing scratched case and chassis
Components upgrading
Ensuring service parts availability and compatibility
Reloading system image and testing
Ensures Software and Hardware meet the latest revision requirements
Customized packaging and accessory kits services




Benefits :
Customized service terms meet the customer’s unique needs
Cost-effective: technology update service includes refurbish, upgrade, and revision control
Make replacement program efficient
Make swap pool inventory management simpler and better, save time and money
Complete repair and testing process with document control
Latest revision requirement
Customized packaging service means spare products are ready to ship at any time